Install Support Analyst

The Install Support Analyst supports the successful implementation and onboarding of customers across [компания]'s growing payments and commerce ecosystem. This role works closely with customers, partners, internal technical teams, and project stakeholders to facilitate third-party interface integrations, software installations, system configurations, and deployment activities. The ideal candidate is highly organized, technically curious, and customer-focused, with the ability to manage multiple projects and installation efforts simultaneously. This role will become familiar with a wide variety of payment technologies, point-of-sale systems, property management systems, web-based applications, payment gateways, and merchant-facing solutions. Success in this position requires strong problem-solving skills, attention to detail, and the ability to collaborate effectively across teams to deliver a seamless customer implementation experience. This role is required to be based out of your home office in Ireland. Key Responsibilities: - Support the installation, configuration, and deployment of [компания] solutions and third-party integrations. - Coordinate implementation activities with customers, partners, project teams, and internal stakeholders. - Assist with the onboarding and activation of new customer environments, ensuring accurate setup and configuration. - Troubleshoot installation and integration issues, working across teams to identify and resolve roadblocks. - Conduct research, analysis, testing, and validation activities related to software implementations and system integrations. - Support a variety of technologies, including payment gateways, POS systems, PMS platforms, web portals, merchant applications, and related third-party solutions. - Document installation processes, procedures, and technical findings to support knowledge sharing and operational consistency. - Educate customers and partners on implementation requirements, system functionality, and best practices. - Follow established implementation methodologies, support processes, and standard operating procedures. - Partner with Technical Support, Product, Engineering, and Project Management teams to ensure successful customer outcomes. - Contribute to continuous improvement initiatives focused on implementation efficiency, quality, and customer experience. Requirements: - Associate's or Bachelor's degree in Computer Science, Information Systems, MIS, Mathematics, or a related field. - 2-4 years of experience in software implementation, technical support, point-of-sale support, interface programming, troubleshooting, system configuration, or related technical roles. - Experience navigating and supporting POS and PMS platforms such as Oracle Opera, Micros POS, NCR Aloha, or similar hospitality and retail technologies. - Experience with payment processing, payment gateways, financial services, or related technologies preferred. - Experience managing multiple concurrent implementations/projects. - Experience working directly with customers during onboarding and deployment activities. - Basic understanding of APIs, networking, or payment integrations (if that's truly needed by the team). - Strong technical troubleshooting, investigation, and problem-solving skills. - Experience supporting software installations, system integrations, or customer onboarding projects. - Proficiency with web-based business tools such as Zendesk, Confluence, Jira, Atlassian, or similar platforms. - Proficiency with Microsoft Office applications, including Excel, Word, and Outlook. - Ability to manage multiple priorities and projects in a fast-paced environment. - Strong aptitude for learning new technologies, systems, and business processes. - Excellent written and verbal communication skills with the ability to work effectively with technical and non-technical audiences. - Strong customer service orientation, active listening skills, patience, and attention to detail. - Willingness to travel approximately 10% as business needs require. Originally posted on Himalayas