German Customer Support Specialist | Healthcare Industry - Athens

We are currently looking for German-speaking Customer Support Specialists to join a new healthcare project supporting customers across the DACH market . The project will initially focus mainly on back-office processing and order entry , with a planned progression into customer support calls at a later stage. You will communicate with patients and healthcare professionals regarding healthcare products, including wound-care products . This is an exciting opportunity to join a new project from its launch and become part of a structured, international team in Athens. Your Responsibilities Process and enter customer orders accurately and efficiently Handle back-office administrative tasks related to customer and healthcare product requests Communicate professionally with patients and healthcare professionals Provide clear and empathetic support regarding healthcare products and related queries Handle customer interactions in German, both written and spoken Follow established processes, procedures and quality standards Maintain a high level of accuracy when handling customer and order information Progress into telephone-based customer support as the project develops Work effectively within a structured, process-driven team environment Requirements Strong professional fluency in German – both written and spoken Ability to communicate in German confidently, clearly and naturally Comfortable communicating with patients and healthcare professionals Strong communication and interpersonal skills Empathy, patience and a customer-focused approach Excellent attention to detail and accuracy Good organizational and order-processing skills Previous customer service or contact center experience Ability to work effectively in a team and follow structured processes Basic English or Greek for internal communication is sufficient Previous experience in the healthcare sector is considered a plus. Working Hours Monday to Friday Working window: 09:00–19:00 Greek time Candidates should be comfortable with potential future adjustments to working hours based on business requirements. Training 4 weeks of paid, on-site training Training will be provided in German by the client Followed by approximately 2 weeks of nesting Training and nesting structures may be subject to adjustment as the project is finalized. Benefits €1,550 gross monthly salary €100 monthly meal vouchers Public transportation card Private health insurance after 1 month of employment Paid professional training Opportunity to join a new international healthcare project from its launch Why Join Us? Work on a new international healthcare project supporting the DACH market Use your German language skills in a professional and meaningful environment Receive specialized training directly from the client Develop your experience in healthcare customer support Join a structured and collaborative team based in Athens