Employee Benefits Account Manager

Employee Benefits Account Manager Role Overview This role provides comprehensive administrative and coordination support to an Employee Benefits team, ensuring a consistently high standard of service delivery to clients. The position requires a proactive, organised individual who can effectively manage workloads, support advisers, and maintain strong compliance and service standards within a regulated environment. Key Attributes The ideal candidate will demonstrate: Clear and confident communication skills with a wide range of stakeholders A professional, collaborative and positive approach Strong ownership of responsibilities and attention to detail The ability to work effectively as part of a team and support colleagues Commercial awareness and an understanding of business priorities A willingness to build and maintain technical product knowledge Sound awareness of regulatory and compliance obligations Skills & Experience Strong organisational and time-management capabilities Excellent client service and relationship management skills A proactive, solutions-focused mindset Experience or knowledge of Group Employee Benefits Understanding of Salary Exchange arrangements Knowledge of Group Pension schemes Core Responsibilities Adviser & Team Support Provide day-to-day administrative support to Employee Benefits advisers Manage adviser schedules and assist with workload coordination Obtain and manage outstanding information from clients and third parties Liaise with internal teams to allocate and progress work efficiently Client & Case Administration Support new business and renewal activity Track and progress applications, providing regular updates to clients Process group risk renewals and new member applications Act as a point of contact for employer and employee queries Maintain accurate electronic records and data entry Knowledge & Compliance Maintain up-to-date knowledge of employee benefits products, underwriting limits and policy features Ensure all activity is carried out in line with regulatory and compliance standards General Duties Support ad hoc projects and evolving business requirements Maintain personal training and competence records Participate in team meetings and ongoing development activity Whats On Offer Competitive salary and benefits package Employer pension contributions Generous annual leave entitlement Flexible and hybrid working arrangements