Key Account Manager (KAM)

We are looking for a Key Account Manager to manage and grow relationships with strategic merchants and partners. Key Responsibilities: Serve as the primary point of contact for key merchants. Maintain long-term relationships with clients and partners. Support onboarding and operational activities. Drive merchant retention and satisfaction. Identify upsell and cross-sell opportunities. Coordinate internally with Risk, Compliance, Operations, and Technical teams. Resolve client issues and ensure high-quality service delivery. Monitor account performance and identify growth opportunities. Requirements: 2+ years of experience in Account Management, Customer Success, Merchant Success, or Client Relationship Management. Experience within fintech, payments, PSP, acquiring, banking, or SaaS environments is preferred. Strong communication and relationship-building skills. Understanding of payment processing workflows and merchant operations. Ability to manage multiple stakeholders and priorities. Commercial mindset and customer-oriented approach. Fluent English.