Product Manager (Middle/Senior)

Who we are: We're a fast-growing telehealth product launched in 2025, backed by an established e-commerce company with roots going back to 2012. We're focused on the US market, building a platform that connects patients with doctors for real medical care: think weight-loss treatment, prescriptions, and insurance-covered telehealth visits, all wrapped in a strict, HIPAA-conscious environment. Our user base is growing fast, and our team is remote-first across multiple countries. Role overview: As a Product Manager, you will take responsibility for entire product areas — not isolated features. You'll work as part of the team rather than above it: deciding what's worth improving, making it happen together with engineering and design, and staying accountable for the result. What will you do: Own your product areas end to end: understand how they work today, find what holds them back, and drive the improvements that matter most. Work hand in hand with engineering, QA, design, BI, and marketing — as a team player who helps the team ship, not as someone who hands over requirements and waits. Dig into customer needs, problems, and opportunities: talk to users, study support conversations and behavior data, and tell apart what people ask for from what they actually need. Help shape product strategy, roadmap development, and quarterly planning. Define and monitor product KPIs, using data to evaluate outcomes and guide decisions. Manage and prioritize the product backlog based on customer value, business impact, risks, and dependencies. Translate product opportunities into clear requirements and collaborate with cross-functional teams throughout delivery. Partner with Customer Success and other stakeholders to gather feedback and turn it into product improvements. Communicate product priorities, decisions, trade-offs, and results to relevant stakeholders. Grow with the product — we move fast, priorities shift, and the scope of what you own will expand as the product does. Requirements for a Candidate: 4+ years of product management experience. Proven experience owning the full product lifecycle, from discovery and roadmap development through backlog prioritization, delivery, launch, measurement, and optimization. Strong product discovery skills, including customer interviews, market research, competitor analysis, and hypothesis validation. Ability to translate business goals and user needs into clear product requirements, use cases, user stories, acceptance criteria, and priorities. Data-driven mindset with the ability to define and track product KPIs, analyze funnels, cohorts, retention, conversion, churn, LTV, CAC, and revenue impact. Experience with A/B testing, product experiments, and decision-making based on metrics. Solid knowledge of stakeholder management and risk management. Good understanding of unit economics. Excellent verbal and written communication skills. Experience using AI tools for research, analysis, prototyping, or workflow automation. English at Upper-Intermediate (B2+) level or higher, both written and spoken, for collaboration with international teams and stakeholders. Bonus points: Experience with US healthcare or insurance products — telehealth, pharmacy, EHR/EMR, or claims and coverage flows. A strong plus, but not required; we just want you to be prepared for how strict a HIPAA-conscious environment is. Experience with AI-enabled features in production — not prototypes, but features real users depend on, with the quality, cost, and edge-case handling that implies. Experience with BPMN or other process modeling tools — one of the most effective ways to align engineering, QA, and business stakeholders on how a flow should work. Hands-on experience with mobile apps for iOS and/or Android, including release cycles and app store review. Team & culture: The core team has worked together for years (some 8–10+), even though this product itself is a young spin-off — you're joining an experienced crew, not a green startup team. Direct, no-nonsense communication culture — disagreeing with your manager is normal and welcomed, not risky. You work closely with engineering, QA, BI, design, marketing, and customer success — a real cross-functional team behind you. AI tools are part of daily life here: Claude, ChatGPT, Gemini, and others — used deliberately, not as a crutch. Remote-first across multiple countries; reasonable overlap with the team's working hours matters more than where you sit. What we offer: Competitive compensation based on your skills and experience. Flexible schedule and remote work options. 20 working days of paid vacation per year. 5 paid sick days per year. Coverage for conferences, workshops, and professional training.