Risk / Chargeback Manager (India Market)

About the role In this role, you will manage the entire chargeback cycle while developing and implementing anti-fraud measures tailored for the Indian market. Your responsibilities will include analyzing transactions, resolving disputes, and ensuring compliance with local regulations. You will work closely with a strong team and collaborate with product and development teams to advocate for anti-fraud initiatives. Success in this position will be measured by your ability to monitor chargeback rates, manage KPIs, and adapt processes to evolving regulations. Skills that matter here Fraud Management : This role requires expertise in identifying and mitigating fraud patterns. Chargeback Processing : You will manage the chargeback cycle and disputes with various payment systems. Risk Assessment : Assessing transaction risks is critical to developing effective anti-fraud measures. KYC : Knowledge of KYC processes is essential for compliance and fraud prevention. AML : Understanding AML regulations will help in formulating anti-fraud strategies. SQL : Basic SQL knowledge will assist in analyzing transaction data for fraud detection. Who this role suits Candidates should have a background in high-risk sectors like iGaming or Forex. Fluency in Russian and strong English skills are necessary for negotiations. The ideal person is detail-oriented and has a strategic mindset for fraud prevention. Experience managing processes or teams will be beneficial for this leadership role. From the employer Analyze transactions and user behavior to identify fraud patterns and false chargebacks. Manage the entire chargeback cycle, disputes, and cyber complaints in Cyber Cell for India. Develop and implement anti-fraud rules, scoring models, and additional KYC/AML procedures. Resolve disputed transactions with acquiring banks, PSPs, and payment systems. Set KPIs, control SLA for dispute timelines, and develop the direction. Write specifications and advocate for anti-fraud tasks with product and development teams. Monitor chargeback rates, conversion, and costs of disputes, preparing reports. Track changes in Indian regulations and adjust processes accordingly. 3-5 years of experience in Fraud / Chargeback / Risk in high-risk sectors: iGaming, betting, Forex, with a focus on India. Knowledge of local payment methods: UPI, IMPS, Paytm, PhonePe, Netbanking. Understanding of Indian regulations: RBI Master Directions, Payment and Settlement Systems Act, chargeback rules, working with Cyber Cell and police. Experience in managing processes or people. Understanding the intersection of AML/KYC with fraud processes. Ability to formulate development requirements and bring features to release. Proficient in Excel, basic SQL knowledge, understanding of BI tools. Fluent in Russian, English at B2+ level for negotiations with banks and PSPs. High income, Fix + KPI discussed based on the candidate. Hybrid or office work in Moscow or Cyprus, or remote work from Minsk with business trips. Employment under the Labor Code or a labor contract. Strong team in a growing market.