Service Delivery Manager (Remote)

About the Role We are looking for a hands-on Technical Software Delivery Manager (SDM) to take end-to-end ownership of production support, technical solutioning, and new feature delivery . This is not a traditional Project Manager role focused mainly on timelines, coordination, and task tracking . We are looking for someone with a strong software engineering background who can independently understand business and production issues, propose practical technical solutions, communicate directly with Singapore-based clients, and lead development teams through successful implementation. The ideal candidate combines technical expertise, client-facing communication, problem-solving, and delivery leadership . Key Responsibilities Technical Solutioning & Delivery Analyze production issues, business requirements, and new feature requests. Translate business requirements into clear and practical technical solutions. Evaluate technical feasibility, dependencies, risks, and implementation approaches. Provide technical direction to developers throughout design, development, testing, and deployment. Review proposed solutions and maintain technical oversight to ensure delivery quality. Take ownership of issues and deliverables from requirement clarification through production implementation. Client & Stakeholder Management Act as a key technical point of contact for Singapore-based clients . Conduct requirement discussions and clarify business and technical needs in professional English. Present proposed solutions, implementation approaches, timelines, risks, and dependencies clearly. Manage client expectations and ensure alignment between client requirements and engineering execution. Provide clear and timely updates on production issues and project delivery. Engineering Team Leadership Work closely with internal development teams, with day-to-day technical discussions primarily conducted in Chinese/Mandarin . Guide developers on technical implementation and system design decisions rather than simply assigning and tracking tasks. Facilitate communication between clients, business stakeholders, and engineering teams. Identify delivery risks and technical blockers early and drive them toward resolution. Requirements Solid hands-on background in software development (Java SpringBoot) Experience in a Software Delivery Manager, Technical Delivery Manager, Technical Lead, Solution Lead, Engineering Lead , or similar role. Strong understanding of the Software Development Life Cycle (SDLC) and production support processes. Able to independently analyze technical problems and propose end-to-end solutions. Strong experience translating business requirements into technical implementation. Comfortable working directly with clients and managing technical discussions. Strong problem-solving, stakeholder management, and delivery ownership. Professional/fluent English – required for communication with Singapore-based clients. Fluent Chinese/Mandarin – required for day-to-day technical collaboration with the internal engineering team. Able to work independently in a remote environment.