Assistant Product Manager

We’re on an exciting journey in Group Mortgages Customer Management to transform how we connect with customers. Guided by our strategic drivers, we’re shaping communications and customer journeys to make every interaction meaningful. This is a fantastic opportunity for someone passionate about creating exceptional customer experiences through clear, engaging communications across Mortgages. You’ll play a key role in shaping how our customers interact with us, ensuring every message fits seamlessly into their journey and delivers real value. You’ll also identify areas for improvement in the existing customer service experience and orchestrate the relevant stakeholders to help deliver change, making it even easier for customers to manage their mortgage while delivering good outcomes. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 32 and 35 hours. This is a 12 month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, Bournemouth or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here . Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.