Customer Success Executive (Marine Logistics)

Make ensuring that orders from customers are processed appropriately and on schedule. Make sure reports are turned in on time in accordance with the timetables set by the customers. Examine the underlying causes of operation incidents and service breakdowns and offer improvements to the management and CS managers. Maintain close communication with the customer to address any concerns pertaining to orders or shipments. Make that the cycle count sheet is kept correctly for audit trail purposes. Take accountability for resolving any anomalies in stock. Make that all invoices are completed on time, accurately, and with the required supporting documentation. Compile and calculate the KPI report for each month. Achieve and maintain a consistent KPI and, as needed, offer suggestions for improvement. Extra duties as directed by management Requirements: Ideally a diploma in business administration or logistics Applicants without experience who possess relevant experience are welcome to apply. Team player with a focus on customer service Product, system, and Microsoft Office expertise