Senior VIP Manager - Limassol

Senior VIP Manager Were looking for a Senior VIP Manager to look after our highest-value casino players. Youll be their go-to person, build strong long-term relationships, solve problems fast, and use data to keep players active and happy, while making sure our offers stay compliant and profitable. What youll do Own a VIP portfolio: keep close, personal relationships with top players via phone, chat, and email Solve issues quickly: find answers and coordinate with CS, Payments, Risk, and Product until its fixed Analyze behavior: spot churn risk and growth opportunities; tailor 1:1 offers and experiences Bonus management: monitor performance/behavior and credit bonuses responsibly (think ROI, deposit uplift, NGR, ARPPU). Plan and run VIP promos & perks: tailored offers, events, gifts on time and on brief. Report the numbers: weekly updates on retention, re-deposit rate, activity days, and player satisfaction Keep clean records: log contacts, notes, preferences, and follow-ups in the CRM Watch competitors: keep our VIP playbook sharp What youll need (must-haves) Proficient English (written and spoken) Proactive mindset with solid support/sales skills Strong communication and negotiation skills Attention to detail and follow-through VIP/iGaming experience at senior or similar level (managing high-value accounts) Analytical: comfortable reading dashboards and making data-driven decisions Ownership: organized, independent, and able to run multiple priorities Nice to have Previous sales-agent experience (helpful for outreach and conversions) Hands-on with CRM/retention tools (e.g., Smartico, Fast Track, Optimove) Extra languages (e.g.,Greek, German) for local markets Experience hosting VIP events or travel logistics What we offer A friendly, creative team where you own your work Competitive salary based on experience and impact All the tools and tech you need Lunch in the office Performance Bonus Scheme Performance-based annual salary review