Senior IT Engineer/Team Leader - EUC

Role Summary: Lead the End User Computing (EUC) team, including resource planning, performance, and capability development Define and drive EUC strategy, standards, and roadmap across Asia Act as technical lead for Modern Workplace (M365, Intune, Entra ID, Teams, etc.) Oversee delivery of EUC projects, ensuring quality, timelines, and business outcomes Manage vendors and service providers, including contracts and escalations Drive automation initiatives (PowerShell, Graph API, Power Platform) to improve efficiency Support AI-enabled end-user tools and platforms (e.g. Copilot, Gemini, AI Foundry) Ensure security, compliance, and audit requirements are met (e.g. PCI, IT controls) Provide escalation support for major incidents and lead root cause analysis Collaborate with infrastructure, network, and security teams for cross-domain solutions Report service performance, risks, and improvement plans to management Requirements: Degree in IT, Computer Science, Engineering, or related discipline Strong experience in Windows desktop/server, M365, Intune, Entra ID, Teams, SharePoint Online Experience with Power Platform (Power BI, Power Automate) is an advantage Proven experience leading or mentoring technical teams Strong stakeholder management and communication skills Experience in regional or multi-site environments preferred Ability to balance hands-on technical work with leadership responsibilities Experience in IT service management, vendor management, and project delivery