IT Business Analyst - (Global Luxury Hotel)

Exciting new opportunity with a global luxury hotel group who are looking to transform their IT systems and wants to onboard an IT BA to take over and bring the forward the change. Primary Responsibilities: Regularly participate in project alignment and business review meetings. Provide weekly technical status updates to the IT operations team. Perform business and functional analysis to verify if solutions meet business, operational, and audit requirements. Assist the Project Manager and business users in reporting issues with technical details for troubleshooting. Collaborate with various system vendors and the IT team to ensure new Property Management System (PMS) deployment and integration with related systems function smoothly. Work with vendors to prepare and update documentation, including user manuals, SOPs, data flow, and system integration diagrams. Coordinate with the Project Manager, vendors, and IT operations to arrange knowledge transfer, complete service design, and all necessary project handover documents to ensure a smooth transition to operations. Support user acceptance testing, parallel runs, and go-live processes. Experience: Minimum 5 years of experience as a business analyst in the Hospitality industry, with a strong understanding of daily business operations. Familiarity with Agile Development Methodology is advantageous. Bachelors Degree in IT, Business Systems, or a related field. Excellent written and spoken communication skills in both English and Chinese. Strong problem-solving, process management, and negotiation skills. Experience in software development is an added advantage. Familiarity with hotel and retail operations is an added advantage. Well-organized, self-motivated, and capable of working under pressure.