SaaS Platform Engineer / SaaS Service Owner - 10879242

Requirement ID: 10879242 Job Title: SaaS Platform Engineer / SaaS Service Owner Location: Amsterdam, Netherlands (Onsite) Contract Duration: 6 Months Start Date: 31 August 2026 Experience Required: 6–8 Years Industry: Banking / Financial Services Employment Type: Contract Job Summary We are seeking an experienced SaaS Platform Engineer / SaaS Service Owner to manage and govern enterprise SaaS platforms within a highly regulated banking environment. The role focuses on SaaS lifecycle management, governance, resilience, security, compliance, vendor management, licensing, and operational excellence . The successful candidate will act as the technical and service owner for enterprise SaaS solutions, ensuring platforms are secure, reliable, compliant, and aligned with business and regulatory requirements. This position requires strong experience in SaaS operations, cloud platforms, Identity & Access Management (IAM), ITSM processes, automation, security governance, and supplier management . Key Responsibilities SaaS Service Ownership & Lifecycle Management Own and manage the complete lifecycle of enterprise SaaS applications: SaaS onboarding Implementation Configuration Operational support Upgrades and releases Renewal Retirement Ensure SaaS platforms meet enterprise standards for: Security Availability Performance Compliance Cost efficiency Define and maintain SaaS operational processes and governance frameworks. Drive continuous improvement of SaaS services. SaaS Governance & Compliance Ensure SaaS solutions comply with: Security policies Data privacy requirements GDPR regulations Risk management frameworks Financial sector compliance requirements Support security assessments, audits, and regulatory reviews. Perform risk assessments and coordinate remediation activities. Ensure SaaS platforms follow enterprise governance and architecture standards. Identity & Access Management (IAM) Manage and support SaaS identity integrations, including: Single Sign-On (SSO) SAML OAuth2 SCIM Collaborate with IAM and security teams to ensure secure access management. Support user lifecycle management and access governance processes. Ensure authentication and authorization standards are maintained. Vendor & Supplier Management Act as the primary technical contact for SaaS vendors. Manage vendor relationships and service performance. Coordinate with suppliers on: Product updates Roadmaps Incidents Service improvements Contract requirements Support vendor risk management activities. Technical Operations & Platform Management Manage SaaS platform administration and operational activities. Support enterprise integrations through APIs and automation. Monitor platform availability, performance, and operational health. Implement monitoring and observability practices. Support resilience, recoverability, and business continuity requirements. Manage lifecycle and release activities. IT Service Management Work within ITSM processes including: Incident Management Problem Management Change Management Service Management Use ServiceNow and enterprise workflow tooling for operational processes. Perform root cause analysis and drive service improvements. Maintain operational documentation and knowledge articles. Automation & Reporting Develop automation solutions using: Python PowerShell Similar scripting technologies Automate operational and governance activities. Develop dashboards and reports for: Service performance License consumption Risk tracking Compliance status Operational metrics License & Cost Management Manage SaaS license consumption and optimization. Support software asset management activities. Improve transparency of SaaS costs. Identify opportunities for cost optimization and FinOps improvements. Required Experience 5+ years of experience in: SaaS platform engineering SaaS operations Cloud platforms Enterprise application management Proven experience managing enterprise SaaS solutions in regulated environments. Experience with: SaaS service ownership Platform lifecycle management Operational support Vendor and supplier management Enterprise application governance Experience working in banking, financial services, or similarly regulated industries is highly desirable. Mandatory Technical Skills SaaS & Cloud Platforms SaaS platform administration and governance Enterprise SaaS lifecycle management Microsoft Azure Cloud-native platforms Identity & Security Identity and Access Management (IAM) SSO integration SAML OAuth2 SCIM Security and vulnerability management Information security frameworks Integration & Automation API integrations Automation scripting: Python PowerShell Similar scripting languages IT Operations ServiceNow ITSM processes: Incident Management Problem Management Change Management Service Management Monitoring and observability solutions Compliance & Governance SaaS governance frameworks GDPR and data privacy requirements Vendor risk management Regulatory compliance Operational resilience and recovery planning Nice-to-Have Skills Microsoft Azure certifications Security certifications such as: CISSP Security+ CCSP Equivalent security certifications ITIL certification Experience with: FinOps SaaS cost optimization Software Asset Management (SAM) Enterprise collaboration platforms Development tooling platforms Productivity SaaS solutions Key Competencies SaaS Service Ownership mindset Strong governance and compliance awareness Excellent stakeholder management skills Vendor management capability Strong analytical and problem-solving skills Ability to work in complex enterprise environments Strong communication skills Agile way of working Continuous improvement mindset Language Requirements English: Mandatory Local Dutch language skills are advantageous but not mandatory. Education Bachelor's degree or equivalent experience in: Computer Science Information Technology Cloud Computing Software Engineering Systems Engineering Relevant cloud, security, or IT service management certifications are beneficial.