Senior Account Manager

Senior Account Manager — E-commerce Email & SMS About Zabota Zabota is a top-ranked global recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We specialize in helping high-growth U.S. brands build elite, remote-first teams. Our mission is clear: Connect world-class talent from LATAM, Europe, and beyond with the most ambitious companies in the world. About Our Client Our client is a boutique e-commerce Email and SMS marketing agency working with established and high-growth brands across a range of verticals. They're a lean, high-performing team focused on strong strategy, creative execution, client relationships, and measurable results. About the Role We're looking for a Senior Account Manager to lead the agency's Account Management function and oversee client strategy across the portfolio. You'll directly manage and mentor the Account Managers responsible for day-to-day client execution. Through the AM team, you'll provide high-level strategic oversight across 10–20 client accounts , ensuring strong strategy, communication, quality, and performance. At the same time, you'll personally manage 3–5 high-stakes, complex, or newly onboarded clients where deeper, hands-on involvement is required. This is a senior, hands-on role for someone who can lead a team, manage senior client relationships, and independently drive strategy for complex e-commerce accounts. Responsibilities Account Management & Team Leadership Directly manage, mentor, and support the agency's Account Managers. Provide strategic oversight across 10–20 client accounts through the AM team. Ensure AMs maintain strong client relationships, execution quality, and strategic direction. Review account strategies, campaign calendars, performance, testing plans, and client communication. Serve as the senior escalation point for AMs and clients. Run regular team syncs and maintain accountability across the Account Management team. Help develop AM skills, processes, playbooks, and best practices. High-Touch Client Management Personally manage 3–5 high-stakes, complex, or newly onboarded clients . Lead onboarding, strategy calls, client meetings, and performance reviews. Develop campaign strategies, testing plans, segmentation, offers, and lifecycle strategies. Conduct account audits and analyze performance in Klaviyo and other relevant platforms. Write and review campaign, flow, and SMS copy as needed. Review creative and provide strategic direction to designers and technicians. Step in during BFCM, launches, and other major growth or inflection points. Strategy & Performance Use account data to identify growth opportunities and improve performance. Guide AMs on testing, segmentation, messaging, campaign planning, and retention strategy. Ensure client strategies evolve based on performance and business priorities. Identify opportunities for account growth and additional services. Help build scalable systems and playbooks as the agency grows. Qualifications 4+ years of experience in e-commerce Email/SMS marketing, preferably in an agency environment. Experience managing and mentoring Account Managers or similar client-facing team members. Strong Klaviyo knowledge and understanding of email/SMS strategy. Strong copywriting and strategic thinking skills. Experience managing sophisticated e-commerce clients. Strong analytical skills and ability to turn performance data into strategy. Excellent client-facing communication and presentation skills. Comfortable managing multiple accounts while remaining hands-on with high-priority clients. Highly organized, proactive, and able to operate independently. Strong written and verbal English. Offer Details Full-time, fully remote EST working hours B2B Freelance Contract $6,000/month USD Hiring Steps Initial Zabota Screening Client Interview Practical Task or Second Stage Interview Offer