System Administrator

About Softprom Softprom is a value-added IT distributor founded in 1999 and headquartered in Vienna. For 27 years, the company has operated across Central and Eastern Europe, the Caucasus, and Central Asia — today spanning 33 countries, with a team of 150+ professionals, 120+ global technology vendors, and 1,200+ IT solutions across five practices: cybersecurity, cloud services, IT infrastructure, security systems, and CAD & graphics. About the Role We are looking for a System Administrator to provide day-to-day support for our employees and manage our corporate systems. You will be the first point of contact for internal users and will work closely with the Head of IT Operations. Responsibilities Provide user support: handle requests and incidents Administer corporate accounts: Google Workspace, Ringostat, HubSpot, NetSuite Onboard new employees: create accounts, set up access, prepare equipment Offboard departing employees: deactivate accounts, process equipment returns, revoke access Manage and track IT equipment (laptops, peripherals) Configure and support VPN and network connections for remote employees Monitor the health of corporate services Maintain documentation: guides, knowledge bases, IT procedures Participate in the rollout of new IT tools and services Ensure compliance with information security policies Requirements 2+ years of experience in IT administration or technical support Experience administering Google Workspace or Microsoft 365 Basic knowledge of networking technologies (DNS, DHCP, VPN, TCP/IP) Administration-level experience with Linux and Windows Experience working with ticketing systems Attention to detail, accountability, and a customer-oriented mindset English — Intermediate level or higher (for communication with an international team) Ability to work independently in a remote setting Nice to Have Experience supporting remote teams across different countries and time zones Familiarity with cloud platforms (AWS, GCP) Basic understanding of information security principles Scripting experience (Bash, PowerShell, Python) What We Offer A fully remote role (office visits only when required by specific tasks) The opportunity to work in a technology company with an international team Room to grow into cloud technologies Professional development and access to leading vendor technologies