Account Manager (Military Coordinator)

About us: [компания] converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting. We are looking for a Customer Support Manager who treats customer success as a personal responsibility. This role is for someone who genuinely cares about users, takes ownership of problems end-to-end, and consistently gets things done. You will work closely with clients, product, and internal teams to ensure our platform delivers real value in critical use cases. This is not a ticket-processing role - it’s about understanding context, anticipating issues, and proactively helping customers succeed. Requirements: - 2+ years in Account Management, Customer Success, or Client Relations (flexible for less, if you have real cases and strong motivation to make up for it). - Solid understanding of the B2B sales and client-success cycle: lead, demo, contract, onboarding, renewal. -Strong written and verbal communication – able to explain complex things simply and, just as important, able to listen. - Proactive by default: you see what needs to happen and do it, without being told twice. - Able to run multiple accounts and competing priorities at once without letting quality slip. - Willing to travel across Ukraine and work outside standard hours when the situation calls for it – if motivation to support the Defense Forces is real, it shows up here, not just in the interview. - Basic working experience with CRM tools, commercial proposals, and contracts. Responsibilities: - Own the full client lifecycle for assigned units: inbound request → product demo → contract signed → onboarding → active use → expanded use → license renewal. - Visit assigned units in the field one to two times a month, building direct relationships with the people who actually use the product, not just the people who signed for it. - Own account health end-to-end – track engagement, catch risk signals early, and escalate before a renewal is in danger, not after. - Draft commercial proposals and contracts, and keep account documentation current in the CRM. - Run onboarding for new units and train users hands-on until the product is actually part of how they work. - Тurn field feedback into structured input for product and R&D – conclusions, not raw complaints, so the same lesson doesn't get relearned from scratch every quarter. * Represent [компания] at defense-tech events and industry gatherings. Would be a plus: - Experience with technical or complex B2B products - Experience in defense/miltech - Understanding of the structure of Ukraine's Defense Forces, or prior experience working with military units or volunteer organizations - Experience with defense-tech procurement, export controls, or military testing/certification processes - English is not a hard requirement for this role, though comfort reading internal materials in English is a plus Working terms Security Eligibility: Our products are actively used by the Armed Forces in live operations. As an Estonian-Ukrainian defence technology company handling sensitive operational data, we have a responsibility – legal, ethical, and practical – to ensure the integrity of everyone on our team. All candidates must be able to confirm the following: - Neither you nor your close relatives (parents, spouse, siblings, children) reside in Russia, Belarus, or temporarily occupied Ukrainian territories - You have no regular personal, financial, business, or professional contact with individuals in those territories - You consent to a deeper security verification if the process advances to later stages If any of the above criteria are not met, please do not proceed with your application Application Process: 1. Apply with your CV and a brief cover letter explaining your interest and relevant experience. 2. Walk us through how you would handle a unit that went silent three weeks into onboarding – what would you check, who would you call? 3. Interview with the Head of Account Management&Customer Support and relevant stakeholders.