Application Testing & Business Process Analyst

Job Summary: Support the development, testing, validation, and deployment of service support applications and digital solutions by coordinating with business stakeholders and development teams, performing end-to-end functional testing, managing business requirements and master data activities, and creating training and knowledge-transfer documentation to support successful solution adoption. Key Responsibilities • Execute end-to-end functional, integration, regression and user acceptance testing for capabilities developed under the program. • Prepare test scenarios, test cases, expected results, test data and evidence; record defects with clear reproduction steps, business impact and supporting screenshots. • Validate business workflows across customer contact, case or service request handling, back-office processing, integration, notifications, reporting and user access, as applicable. • Coordinate with service operations, contact center, back-office, product, regional and IT stakeholders to clarify requirements, obtain test data and resolve open questions. • Maintain requirements, test status, defect logs, decision logs, action trackers and traceability between business requirements, developed features and test outcomes. • Perform master data cleansing, validation, maintenance and updates across relevant applications and tools, ensuring accuracy, consistency, completeness and alignment with approved business rules. • Participate in demonstrations, sprint or release reviews, solution walkthroughs and readiness discussions; communicate risks, dependencies and unresolved defects promptly. • Prepare and maintain user guides, process documents, standard operating procedures, quick-reference guides, FAQs, release notes and knowledge-transfer materials. • Support training preparation and delivery for business users, super users and support teams, including demonstrations and post-training clarification. • Assist with go-live readiness, cutover validation, user readiness, hypercare tracking and postimplementation issue analysis. • Identify recurring process gaps, data-quality issues and improvement opportunities using structured analysis and user feedback. • Follow applicable information security, data privacy, access-control, documentation and changegovernance requirements. Systems & Domain Exposure • Good working knowledge of Oracle Fusion Cloud, Oracle E-Business Suite (EBS), Oracle Redwood user experience and other Oracle applications is preferred. • Exposure to Genesys Cloud, contact center platforms, CRM or service-management applications, workflow tools and back-office processes is desirable. • Awareness of Agentic AI, conversational AI, automation, workflow orchestration and digital-assistant use cases is an advantage. • Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word and Teams; experience with reporting or visualization tools is preferred. JOB DESCRIPTION Key Deliverables / Success Measures • Timely completion of assigned test cycles with complete and reusable test evidence. • Accurate defect documentation, prioritization support and closure or retest tracking. • Requirement and test traceability with minimal gaps between business needs and delivered functionality. • Clear, current and version-controlled training and knowledge documents before release or handover. • Effective stakeholder coordination, timely action closure and early escalation of blockers or quality risks. • Consistent attention to data accuracy, user experience, process controls and operational readiness. Skills & Competencies • Strong functional testing, analytical thinking and structured problem-solving skills. • Ability to understand end-to-end business processes and translate requirements into practical test scenarios. • Good written and verbal communication, with confidence to interact with business users, developers and program stakeholders. • High attention to detail, documentation discipline and ability to manage multiple actions and dependencies. • Strong interpersonal skills, collaboration, ownership and follow-through. • Ability to learn new applications and processes quickly and work in a changing program environment. Education & Experience • Graduate in engineering, computer applications, information technology, B.Sc. Information Technology, telecommunications, business, operations or a related discipline. • Prior experience in application testing, business analysis, process documentation, operations support or digital-transformation programs is preferred. • Experience in contact center operations, back-office management or service operations is an added advantage. • Experience working with IT development teams, business stakeholders and third-party partners is desirable. Work Conditions & Compliance • Fixed-term contract for 12 months, subject to applicable company terms and conditions. • May require coordination across functions, locations and time zones based on program needs. • The role may require flexibility in work schedules and extended support during critical project deliverables, testing cycles, release activities, and business priorities. • Must maintain confidentiality of business, customer, employee and system information and comply with applicable security and privacy requirements