Service Delivery Manager
Коротко
Manages service delivery for contact center platforms, defines KPIs/SLAs/OLAs, drives process improvement · Needs: Service delivery management experience, contact center platforms, KPI/SLA/OLA definition, governance/audit/compliance
Описание от работодателя
Required skills: Service Delivery Management Experience, Contact Center Platforms and Operations, KPI, SLA, OLA Definition and Monitoring, Issue Management and Process Improvement, Stakeholder Communication and Influence, Governance, Audit, and Compliance