Client Support Specialist

Your Responsibilities - Handle inbound customer interactions via phone, email, and/or chat in French - Provide support related to: - Product usage & basic troubleshooting - Orders, deliveries, returns, and general inquiries - After-sales and account-related support - Ensure a high-quality customer experience - Accurately document interactions in internal systems - Meet defined quality, productivity, and customer satisfaction KPIs - Escalate complex cases when needed and follow resolution procedures - Collaborate with internal teams to ensure smooth service delivery What We’re Looking For - Native or near-native French (C1/C2) - Good command of English (B2 or higher) - Strong communication and problem-solving skills - Customer-focused attitude with attention to detail - Ability to work in a fast-paced, multicultural environment - Basic computer literacy and comfort with CRM tools - Previous customer support experience is an advantage, not a requirement What We Offer - Relocation package (for candidates relocating to Greece): - Flight ticket - Temporary accommodation on arrival - Support with housing search and local administration - Competitive salary and performance-based bonuses - Paid training and onboarding - Private health insurance - International and multicultural work environment - Career development and internal mobility opportunities - Modern office facilities Life in Athens - Sunny climate and Mediterranean lifestyle - Lower cost of living compared to other major European cities - Large international and expat community