product manager in customer operations

Описание: Suitsupply operates in retail apparel and fashion, offering beautifully crafted, high-quality products and supporting global customer service and fulfillment operations. Задачи: Own the end-to-end Customer Operations systems roadmap, focusing on stability, reliability, and long-term scalability; Act as product owner for Salesforce, ensuring it supports current and future operational needs; Lead the selection, implementation, and optimization of automation, self-service, and telephony platforms; Plan and execute complex, large-scale system implementations and migrations with minimal operational disruption; Ensure systems are well integrated and enable key performance outcomes such as CSAT, response times, and operational efficiency; Partner with Customer Operations leadership, IT, Data, and external vendors to deliver resilient, high-performing platforms; Define system performance success metrics and drive continuous improvement. Требования: 5+ Years of experience in product management or platform ownership roles focused on customer operations or enterprise systems; Deep experience with CRM platforms, including Salesforce; Proven track record leading complex, large-scale system implementations or migrations; Strong understanding of customer service technology stacks, including automation and telephony; Comfortable operating at both strategic and execution levels in complex, cross-functional environments; Able to balance speed, stability, and long-term platform health. Условия: Autonomy to make meaningful decisions and drive impact without layers of sign-off; Opportunities to learn, grow, and develop in a supportive environment; Commitment to sustainability and ethical business through suppliers aligned with International Labour Organization standards; 40% Discount on Suitsupply products; Competitive salary of €61,000 - €80,000 annually, based on relevant skills and experience.