Infrastructure Support Lead
Коротко
Manages technical support delivery for a customer installed base; leads issue resolution and escalations, builds support workflows and knowledge bases · Needs: Experience managing technical support for an installed base; experience with RMA, spares, and dispatch.
Описание от работодателя
You will manage technical support delivery for a customer installed base. You will lead issue resolution and escalations, build support workflows and knowledge bases, operate ticketing and field-service tools, coordinate global support partners, and drive hardware service activities including RMA, spares, and dispatch.