Technical Account Manager

2836297 [компания] Lisburn, UK Operations Technical Account Manager Job Description Your contribution Incident & Problem Management • Coordinate P1/P2 responses and maintain transparency • Lead Post-Incident root cause analysis • Monitor recurring issues and recommend preventive measures • Track resolution times and customer satisfaction metrics Technical Guidance & Support • Provide expert-level consultation on implementation, optimisation, and compliance • Troubleshoot complex technical issues and coordinate with internal teams • Guide customers through upgrades, migrations, and feature adoption • Review customer configurations and recommend best practices • Share fintech industry insights and proven integration models Cross-functional Coordination • Collaborate with GTM and delivery functions • Escalate and ensure timely resolution of critical issues • Translate customer feedback into actionable insights for product development • Coordinate proof-of-concepts and technical evaluations Customer Relationship Management • Build and maintain strong relationships with technical stakeholders • Serve as the primary point of contact for technical issues and strategic discussions • Understand customer business objectives and technical architecture • Conduct regular check-ins, service reviews, and quarterly business reviews (QBRs) Account Growth & Retention • Identify opportunities for expansion and product adoption • Reduce client risk by proactively resolving technical challenges • Advocate customer needs in Aryza’s product roadmap • Support client renewals and growth initiatives Strategic Planning • Develop technical success plans aligned with client business goals • Build and monitor key health metrics and system usage patterns • Produce technical documentation and implementation guides • Conduct workshops, training sessions, and roadmap alignment sessions]]> What makes you stand out Key Skills • Experience in fintech services, or another similar software environment. • Familiarity with IT service management practices and tools such as Jira Service Management. • Experience supporting enterprise customers with complex products, integrations or technical environments. • Exposure to SaaS, hosted or on-premises software deployments. • Experience using service metrics, product telemetry or incident trends to guide customer conversations. • Strong communication and escalation management • Data analysis, reporting, and performance monitoring • Strategic advisory and business alignment ]]> What we offer Have we sparked your interest? permanent experienced full-time account_management_non_commissioned customer_support_and_client_care 2026-10-09T14:03:14+00:00