Technical Support Engineer / IASM

{"sections": {"companyDescription": {"title": "Company Description", "text": " At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! "}, "jobDescription": {"title": "Job Description", "text": " Job Summary: \nThe Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities. \n \nKey Responsibilities: \n• Provide technical support via calls, email, and ticketing systems • Communicate effectively with customers and resolve issues • Analyze and troubleshoot application, database, and infrastructure issues • Execute SQL queries and scripts for data analysis • Use SQL Profiler to diagnose performance issues • Handle database scripts and index-related troubleshooting • Troubleshoot Windows OS issues including third-party driver problems • Analyze logs using Event Viewer • Manage Windows services using services.msc • Understand server concepts and types of servers • Create and manage Active Directory accounts • Perform password resets and account unlocks • Document issues and resolutions "}, "qualifications": {"title": "Qualifications", "text": " Required Skills & Qualifications: \n• 3+ year of experience in Technical Support / Application Support • Strong SQL knowledge including queries and SQL Profiler • Good understanding of databases, scripts, and indexes • Hands-on Windows OS troubleshooting experience • Knowledge of Active Directory administration • Excellent verbal and written communication skills • Comfortable speaking with customers over calls "}, "additionalInformation": {"title": "Additional Information", "text": " Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM. "}}}