Desktop Support Engineer

About the Role You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role. You will bring: Proven experience in EUC, Desktop Support, or similar hands-on roles involving incident troubleshooting and timely resolution Strong knowledge of Windows environments Experience building and imaging hardware, with technical knowledge of laptop devices Experience with Microsoft 365, Active Directory, Intune and SCCM Solid understanding of networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues Printer troubleshooting experience Experience working with ServiceNow or similar ITSM tools Strong communication and customer service skills Familiarity with ITIL practices Additional Requirements Available to start ASAP Ability to work onsite 3 days per week Southport location ideal Must have a valid driver’s licence and own vehicle (travel between sites required) Must be an Australian Citizen with a valid QLD blue card (working with children clearance)