Account Manager: Retention/Freight Forwarding

Purpose: To build and maintain a strong business partnership with new and existing customers, consciously looking for value adding opportunies to improve and develop current client solutions. Duties and responsibilities: Presenting and implementing rates increases with clients, be they on an annual or ad hoc basis Supply logistical/supply chain related information and/or consultancy as requested by client utilising the various expertise available throughout the company such as customs consultancy, supply chain analysis, etc. Presenting to and implementing new products, processes and strategies with clients Attend both client and company social events as part of relationship building exercise Maintain an acceptable and professional dress code in line with company guidelines Arrange war rooms to analyse under threat clients as well as those clients where real opportunities exist Organise and run with project plans when necessary Ensuring the CRM Program / Style, is always kept updated and minutes of meetings are loaded Compile and present performance management reviews detailing transit analysis to various clients Compile and present General Management Reviews including shipment stats, financial data and other relevant info or such as QVA to certain clients Compiling, monitoring and presenting customised client reports as may be required by client Ensuring the client is given access to any company reports/ reporting systems Maintain meeting minutes and/or records and distribute. Report lost business Report Under threat business Monitoring service levels for each mode (air, ocean, road etc.) and department (exports, imports, logistics etc.) Monitoring client relationship status Monitoring clients payments cycles as well as outstanding payments in order to ensure compliance with payment terms and agreements Qualifications and experience:  Minimum of 3 years' experience in freight forwarding, including minimum of 1 year experience in a client facing role Fluent in English, both written and verbal Knowledge of Local and International logistics requirements by Air, Sea and Road Clear understanding of shipping procedures from door to door, port operation Work under pressure and highly self motivated Forward thinking/ innovative and problem-solver Responsible and accountable Adapt and encourage new challenges Carry out a standard and planned approach to work scope in an innovative and creative manner Must be excellent at time management with forward planning skills Understanding of accounts, international forwarding across all modes of transport Sales Training courses attended Presentation experience Microsoft office 365 (Teams, OneNote, Forms)