Senior IT Support - End User

Job Description Lead and manage the End User Computing team, including resource planning, performance management, and capability development. Define and drive EUC strategy, standards, and roadmap for the Asia region. Serve as the technical lead for Modern Workplace solutions, including M365, Intune, Entra ID, Teams, and related services. Oversee delivery of EUC projects, ensuring timelines, quality, and business outcomes are achieved. Manage vendors and service providers, including contract performance monitoring and escalation handling. Drive automation initiatives using PowerShell, Graph API, and Power Platform to improve operational efficiency. Support AI solutions and platforms for end users and development teams, including AI Foundry, Google Gemini, GitHub Copilot, and related tooling. Ensure security, compliance, and audit requirements are met (e.g., PCI and internal IT controls). Provide escalation support for major incidents, ensuring root cause analysis (RCA) and preventive actions are implemented. Collaborate with infrastructure, network, and security teams to align cross-domain solutions. Report service performance, risks, and improvement plans to senior management. Job Requirements (Key Skills / Education / Experience) Degree holder in Information Technology, Computer Science, Electronic Engineering, Computer Engineering, or a related discipline. Strong hands-on experience with: Windows Desktop, Windows Server Mobile Device Management (MDM), Intune Office 365 / Microsoft 365 Entra ID (Entra ID / former Azure AD), Microsoft Defender for Endpoint (MDE) PowerShell, Microsoft Teams, SharePoint Online Power BI and Power Automate experience is highly regarded. Proven experience leading, mentoring, or developing a technical team. Strong stakeholder management and communication skills across business and IT. Experience supporting regional or multi-site environments is an advantage. Ability to balance hands-on technical work with leadership and delivery responsibilities. Experience in IT service management, vendor governance, and project delivery.