Customer Success Manager / Project Manager (client communication)

We're CBD Local — an SEO and growth agency with 8 years in the US CBD/hemp niche. We need a real communicator: a Customer Success / Project Manager who owns the relationship with our clients and gets their tasks solved. 🤝 Your tasks: Be the main point of contact for US clients: calls, chats, email — keep them informed and calm Collect client requests and turn them into clear tasks for the team Manage project delivery: priorities, deadlines, status updates, follow-ups Manage client expectations and resolve issues before they escalate Run regular check-ins and reports; keep clients seeing value from our work Work hand in hand with the SEO and marketing team to make sure everything gets done You're a fit if you: Have experience in customer success, account management or project management Are a strong communicator — clear, proactive, calm under pressure Speak English at B2+ (clients are US-based) and native Ukrainian/Russian Are organized and can juggle several clients and projects at once See a problem and bring a solution, not an excuse What we offer: 💰 $1500 base + KPI bonuses 🌍 International clients and a grown-up, professional team 🏡 Remote work, flexible schedule 📈 Real impact on client results and on how the agency grows If you love talking to people and getting things done — this role is for you. 🎯