Business Analyst

JOB DESCRIPTION: About the Role We are looking for a Business Analyst to join our Business Process Improvement, based in our European Distribution Center in Machelen. In this role, you will act as a key bridge between business users and IT, supporting and improving end‑to‑end processes across Customer Service, Supply Chain, Logistics, and Operations, primarily within SAP and related systems. You will work in a collaborative, international environment, supporting both project-based initiatives and day-to-day operations. The role combines business analysis, process optimization, system support, and project management, with a strong focus on standardization, automation, and continuous improvement. This is a hands-on, on-site role within a team of system and process experts, supporting business-critical systems that enable efficient order-to-billing and distribution operations. This role requires you to be at the office minimum 4 days a week in Machelen. Key Responsibilities Act as the link between business users and IT, translating business needs into system and SAP requirements Analyze and improve business processes within Supply Chain, Customer Service, Logistics, and Operations Support SAP and related systems, including testing, documentation, and user training Contribute to system enhancements, digitalization, and automation initiatives Manage or support small- to medium-sized projects using Lean and continuous improvement principles Provide analytical support through data extraction, reporting, and business insights Support day-to-day operations and collaborate closely with cross-functional teams Qualifications & Experience Required: Bachelor’s or Master’s degree (or equivalent experience) in Business Administration, Business Informatics, Engineering, Economics, Science, or a related field 1–3 years of relevant experience in an international business environment Strong analytical, problem-solving, and communication skills Very good understanding of business processes and information systems Strong Excel and Microsoft Office skills Fluency in English Nice to Have: Experience with SAP or other ERP systems Knowledge of Lean / Six Sigma or process redesign methodologies Technical curiosity and system-oriented mindset Experience working in Supply Chain, Customer Service, Logistics, or Operations Dutch and/or French language skills What We’re Looking For A customer-oriented, solutions-driven mindset Ability to multitask and work across projects and operational support A strong team player who enjoys cross-functional collaboration Someone who thrives at the intersection of business, processes, and technology Sounds interesting? Send your application today though the “Apply” link above. We are reviewing applicants ongoing. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: IT Operations DIVISION: CRM Cardiac Rhythm Management LOCATION: Belgium : Bedrijvenzone Machelen - Cargo 831 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable