Assistant Compliance & Quality Assurance Manager

Assistant Compliance & Quality Assurance Manager A reputable China-based Bank in Hong Kong is looking for a high-calibre compliance professional in her Compliance Department. Responsibilities: · Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches · Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner · Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff · Liaise with and monitor performance of outside vendor on mystery shopper programme · Undertake any other duties as assigned by the superior Requirements: · Degree or above in Business Administration or related disciplines · Minimum 3 years of experience in quality assurance and complaint handling in banking industry · Demonstrate strong sense of risk and control · Excellent interpersonal and communication skills · Good command of spoken and written Chinese and English · Proficient in PC skill especially Excel and Chinese Word Processing