Customer Solutions Specialist

The Customer Solutions Specialist represents Hapag-Lloyd Customer Service locally and connects customers, Sales, Customer Service, Digital teams, and other relevant stakeholders. The role guides customers on Hapag-Lloyd’s standard Customer Service channels, processes, service commitments, and Quality Promises. It also supports the development of practical solutions and the coordination of exception handling for key- and global customers. In addition, the role coordinates local Digital activities, supports digital adoption, contributes to, and helps the Area achieve their Digital KPIs and goals.