Senior IT Support & Security Specialist

Hiring Position : Senior IT Support & Security Specialist Working Condition : On-Site Location : Bangkok, Thailand (BTS Accessible) Pay Rate : THB 55000 to THB 75000 ____________________________________________________________________________ Responsibilities: IT Helpdesk: Deploy, upgrade, and troubleshoot software/firmware for company-managed assets. Utilize tools and methodologies to configure operating system setups for deployment. Conduct remedial repairs and preventive maintenance on various equipment. Employ diagnostic tools to address network connectivity and workstation issues. Collaborate with vendors to resolve technical issues promptly. Manage and update Service Desk tickets within SLAs, keeping stakeholders informed. Operational Support: Deliver friendly, courteous, and effective systems support to all team members. Facilitate smooth onboarding and off-boarding processes for new employees. Ensure internal tools and software are up-to-date. Assist the Senior HR Manager in operational tasks related to health and safety. Maintain hardware, software inventory, and access records. Coordinate with Finance for payment approvals, equipment purchases, and budget tracking related to HR operations. Requirements: Strong command of English, with effective communication skills. Fluent to native proficiency in Thai. Previous experience in managing a technology Service Desk or Help Desk preferred. Bachelor's degree in Computer Science, Information Technology, or related fields. Ability to forge collaborative relationships with clients and colleagues. Comfortable working independently to manage workload efficiently. Eagerness to tackle complex issues and offer innovative solutions. Motivated and goal-oriented, striving to achieve objectives and meet targets. Openness to new challenges and willingness to support the introduction of new processes or technologies. Detail-oriented and committed to delivering high-quality projects within deadlines. Flexible mindset, prepared to assist across hybrid teams (Engineering, Human Resources, Operations). Nice to have: Interest in learning security-related auditing and certifications (e.g., SOC2, ISO, security audits).