Help Desk

Role Responsibilities respond to requests for technical assistance in person, via phone, chat or email diagnose and resolve technical hardware and software issues research questions using available information resources advise user on appropriate action follow standard help desk procedures follow up with customers and users to ensure complete resolution of issues redirect problems to correct resource track and route problems and requests and document resolutions resolve technical problems with Local Area Networks and Wide Area networks prepare activity reports inform management of recurring problems stay current with system information, changes and updates train computer users as necessary clean up computers Direct unresolved issues to the next level of support personnel Apply now e.mucaj@theheadhunter.com