Customer Support (live-chat)

Customer Support (live-chat) Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide. We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace. What Makes You a Strong Match - Fluency in English. - Basic know-how of Windows/MacOS. - Confidence in multitasking and providing technical support. - A calm, customer-first mindset - even under pressure. - Positive, proactive, and motivated attitude. - Ability to work rotating day and evening shifts full-time. - Ability to work remotely from Ivano Frankivsk. What You’ll Do and Learn - Support NordVPN customers via live-chat. No phone calls over here! - Troubleshoot tech issues and help with billing inquiries. - Make customers happy by resolving their concerns. - Turn users into fans through top-notch support. - Bring empathy, patience, and a positive vibe to every interaction. The Perks of Joining Us - Smooth start in tech with onboarding & mentorship. - Flexibility to work remotely from Chernivtsi, with occasional visits to our Lviv office for team meetings, team-building, and other activities - Private health insurance (after 6 months) - Kitchen full of snacks. - Various internal and online training, books - everything you need to reach your full potential. - Clear growth path - move inside CyberCare. Compensation: - For full-time, a fixed salary of $929/month gross (plus performance bonus up to $368 /month gross) + annual salary reviews.