Technical Writer

Requirements - Experience: 2+ years of proven commercial experience in technical writing, preferably within software or SaaS environments. - Language Proficiency: - Excellent written and verbal English skills (C1+ / equivalent to IELTS 7.5 or higher) with a strong command of grammar, style, and tone. - Familiarity with industry-standard style guides (e.g., Microsoft Style Guide, Apple Style Guide). - Technical Aptitude: Solid understanding of modern software concepts, web technologies, and the software development lifecycle (SDLC). - Communication Skills: Ability to break down complex technical architectures and concepts into clear, concise, and structured prose. - Tooling Expertise: Hands-on experience with Google Workspace, the Atlassian suite (Confluence, Jira), and Microsoft 365. - Independence & Detail Orientation: Self-driven approach to research, interviewing subject matter experts (SMEs), and ensuring terminological consistency. Nice to Have - Experience with Markdown and Docs-as-Code workflows. - Familiarity with SaaS architecture and cloud platforms. - Foundational knowledge of User Interface (UI/UX) design principles and UX microcopy. - Basic understanding of databases (SQL/NoSQL) and querying concepts. - Experience inspecting, testing, and documenting REST APIs using tools like Postman or Swagger/OpenAPI. Responsibilities - Produce clear, timely documentation detailing new features, enhancements, and bug fixes for deployment cycles. - Create step-by-step tutorials, "How-To" guides, FAQs, and troubleshooting workflows. - Author and maintain comprehensive user manuals. - Organize and update internal Wiki spaces to streamline cross-team knowledge sharing. - Document RESTful APIs, integration endpoints, parameters, and workflows for developers and technical stakeholders.