System Engineer | IT infrastructure & Operations

About the Role We are looking for a hands-on System Engineer to support the day-to-day IT operations of a local Hong Kong office. You will work in a small IT team and handle a broad range of infrastructure, end-user support and technical troubleshooting. Responsibilities Provide day-to-day IT and end-user support for the Hong Kong office Troubleshoot Windows, hardware, software and connectivity issues Support Windows / Active Directory / Microsoft 365 environments Troubleshoot LAN, Wi-Fi, switches and other network-related issues Manage IT incidents and service requests through ticketing systems Support user onboarding, account access, hardware setup and software deployment Coordinate with vendors and external parties when required Assist with IT infrastructure projects, office moves and other technical initiatives Maintain IT documentation and follow internal IT processes Take ownership of issues and provide hands-on technical support Requirements 3–6 years of experience in System Engineering, IT Support, Infrastructure or a related role Hands-on experience with Windows, Active Directory and end-user support Good exposure to network troubleshooting and general IT infrastructure Experience with Microsoft 365 and IT ticketing/service management Good communication skills in English and Cantonese Hands-on, proactive and willing to learn Comfortable working in a small team and handling a broad range of IT responsibilities Must be based in Hong Kong with valid local working rights Domain Toys & Entertainment / Consumer Products