Marketplace Delivery Manager

ABOUT SMARTCAT Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. WHY YOU SHOULD JOIN OUR TEAM You'll own the full marketplace onboarding experience for Smartcat's customers — from pre-sales through steady-state operations — safeguarding our quality and on-time delivery commitments across a global network of vendors and freelancers. This is a high-ownership operational role where you'll directly shape how AI-powered automation and human suppliers work together at scale. MISSION Own the full marketplace onboarding experience and ensure successful marketplace adoption across the entire customer lifecycle — from pre-sales to steady-state operations — reducing operational risk and enabling efficient, scalable multilingual content delivery while safeguarding Smartcat's service-level commitments for quality and on-time delivery. OUTCOMES Deliver full onboarding and continuous improvement coverage for new and existing customers using the Smartcat Marketplace Leverage Smartcat's automation technologies to reach 90% workflow automation across supported accounts Ensure 100% SLA compliance for quality and on-time delivery, stepping in when needed Build and maintain trusted vendor teams, enabling them with Smartcat AI tools and best practices Configure and automate workflow steps, including freelancer assignment, vendor management, and workspace settings Set up and manage language assets (TMs, glossaries, style guides) and QA automation, intervening to protect SLAs when risk emerges HOW YOU'LL RAMP By Day 30: Learn Smartcat's marketplace model, automation technologies, and supplier ecosystem; Shadow onboarding and workflow setup for existing customers; Meet GTM Account, CX, Product, and Engineering partners. By Day 60: Own onboarding and workflow setup independently for at least one new or existing customer account; Manage supplier selection and vendor pools; Set up language assets and QA automation for at least one account. By Day 90: Deliver on 90% workflow automation and 100% SLA compliance; Lead issue resolution on at-risk delivery; Submit actionable product feedback and workflow insights. WHAT YOU'VE ACCOMPLISHED 5+ years of experience in project management, vendor management, supply chain management, or operations Experience with marketplace environments or large vendor/freelancer pools is a strong plus PMP or similar project management certification is a plus A proven ability to scope projects, allocate resources, manage risk, and track delivery performance A good understanding of technical concepts related to translation technologies, with the ability to leverage AI tools to streamline processes A proven ability to deliver support, training, and adoption initiatives An entrepreneurial mindset with curiosity, problem-solving ability, and a collaborative approach Excellent communication skills, with experience presenting to different audiences High attention to detail and strong customer empathy Integrity and full commitment Ability to work under pressure and tight deadlines Comfort working with remote, multicultural teams Openness to constructive feedback and the opinions and ideas of others Fluent English (additional languages desirable) TEAM DESCRIPTION Global, AI-native organization with a culture focused on ownership, speed, and meaningful impact. Remote-friendly roles with a hub-and-spoke model across multiple locations including Serbia. TECH STACK Not explicitly listed in this posting beyond references to Smartcat automation technologies and AI tools for translation-related workflows.