Performance Analyst

Job Summary: CAS-SLM Peformance Analyst Duties and Responsibilities: 1.   Performance Analytics & Reporting Develop and maintain dashboards for CAS service performance. Assist the Service Level Manager in creating dashboards and preparing monthly and quarterly performance reviews. 2.   SLA, KPI & Governance Management Monitor SLA adherence across CAS workstreams (Assets & Supplies, Transportation, Facilities, Records, Billing). Track KPI metrics and escalate breaches. Support governance reviews and monthly service performance meetings. 3.   Process Management & Standardization Document CAS processes and update SOPs for all service areas. Drive process standardization initiatives to improve turnaround time (TAT). 4.   Customer Experience & Feedback Management Collect and analyze customer feedback for CAS services. Technical Competencies and Skills: Strong analytical and reporting skills (Excel and Power BI) Process documentation and SOP development experience Excellent communication and stakeholder management skills Continuous improvement mindset (Lean Six Sigma is a plus) Education, Training and Licenses Required: Any Bachelor's Degree Preferred with work experience (Less than a year of experience is fine as long as tech savvy) With experience in Data analytics, Process improvement Service management principles are essential data analytics.