Payment Manager

We’re looking for a Payment Manager to own payment operations across our international markets — monitoring performance, resolving issues, and keeping payment flows running at the level our players expect. The ideal candidate understands acquiring and payment processing in depth, has hands-on experience with Tier-1 markets, and can move fast when something goes wrong — identifying root causes and coordinating resolution without waiting to be told what to do. 💳 What you’ll be doing - Analyse and resolve payment issues: failed, declined, pending, and unsuccessful transactions - Investigate transaction cases and identify root causes of payment failures - Communicate and coordinate with PSPs, acquirers, payment providers, and internal teams to drive fast resolution - Monitor the performance, availability, and stability of payment methods - Track conversion rates, decline rates, and transaction success rates — identify anomalies and act on them - Handle chargebacks and payment disputes - Analyse payment reports, identify recurring errors, technical issues, and unusual transaction patterns - Maintain accurate payment reporting and documentation - Participate in improving payment flows, operational processes, and overall payment performance - Escalate critical payment issues and coordinate resolution with relevant stakeholders 🎯 What we’re looking for - 2+ years of experience in Payments, Payment Operations, Payment Support, or a similar role - Proven experience with Tier-1 markets and international payment flows - Strong understanding of acquiring processes, payment processing, and transaction flows — including the roles of PSPs, acquirers, issuers, and payment methods - Practical experience working with PSPs, acquirers, payment gateways, and payment aggregators - Deep knowledge of payment failure reasons, transaction statuses, declines, refunds, reversals, and chargebacks - Experience monitoring and analysing payment performance and conversion metrics - Strong analytical and problem-solving skills with the ability to identify root causes quickly - Ability to work independently and make decisions in a fast-paced environment - Strong communication skills and confidence when dealing with external payment providers - Ability to manage multiple tasks simultaneously and prioritise effectively - High attention to detail, responsibility, and initiative - English Intermediate or higher ✨ What we offer - Fully remote setup - Direct influence on payment performance across international markets - Fast decision cycles and no bureaucracy — when you spot an issue, you own the resolution - Cross-functional collaboration with Product, Risk, Antifraud, and Support teams - Paid vacation and sick days Full Remote · iGaming · Payments · PSP · Acquiring · Tier-1 · Transaction Monitoring