AI Automation Specialist

Shape the Future of Payments with Nexi in 2026 Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment. Why This Role Is Right for You As a AI Automation Specialist , you’ll join a collaborative and forward-thinking team based in Rzeszów. This role has been created to support the development and maintenance of AI‑based solutions, in particular chatbots, voicebots, and business process automation using Power Automate and Power BI. The position is junior and support-oriented, with a strong focus on quality, stability, and the continuous operation of AI solutions. About Your Future Role In this position, you will: Monitoring the performance of chatbots and voicebots and identifying issues in logic and responses Analyzing incidents and user requests (diagnosing prompt-related vs. technical issues) Testing bot scenarios and documenting test results Maintaining and making simple updates to existing Power Automate workflows Prompt engineering – optimizing and testing instructions for LLM models Supporting the development of new functionalities and improvements to existing solutions Creating and maintaining documentation, user guides, and process descriptions Preparing simple bot performance reports in Power BI based on existing templates Tools & Work Environment Power Automate, Power BI, SharePoint / OneDrive, Voicebot & RAG solutions, Jira / Confluence / ServiceDesk, Microsoft 365, Contact Center systems. What Makes You a Great Fit We’re looking for someone eager to make a difference. Here’s what we value: Essential Qualifications: University degree or student status (Computer Science, Data Analytics, Automation, or related fields) Basic knowledge of chatbots/voicebots and process automation Basic knowledge of Power Automate Ability to work with data (Excel, CSV, SharePoint) Basic familiarity with API testing tools (e.g. Postman) General understanding of LLMs, RAG, and prompt-based workflows English proficiency at B2 level or higher Experience working with users or handling support requests is an additional asset Analytical and logical thinking Problem-solving skills and ability to work with documentation Good time management and communication skills Curiosity about technology and motivation to grow in the AI and automation domain Bonus Skills: Basic knowledge of Python or JavaScript SQL basics (reading data, simple queries) Project portfolio (e.g. chatbots, automations, student projects, GitHub) Even if you don’t check every box, your unique potential and willingness to learn could set you apart. What’s in it for You ? Attractive salary and a competitive benefits package to reward your expertise and contributions Tech equipment: Get the tools you need to succeed, including the latest technology to support your work Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment Grow and develop: Gain hands-on experience and structured training through our PayTech University , designed to accelerate your career and help you reach your full potential Discover Life at Nexi We’re an international team of 10,000 people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page. Diversity and Inclusion at Nexi We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive. Your Next Step Starts Here If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!