Head of Technology & AI Cloud Platform

Head of Technology & AI Cloud Platform Position Overview Lead the strategic design, development, and management of enterprise-wide AI and Cloud platforms, spearheading digital transformation across Engineering, Retail, and Field Service operations. This executive technology role drives innovation through AI, Cloud, IoT, and data-driven solutions to enhance operational efficiency, safety, customer experience, and business value creation. Core Responsibilities Strategic Technology Leadership Define and execute comprehensive Cloud & AI vision and roadmap aligned with enterprise objectives Establish Enterprise Data Lake & AI/ML Platform as the foundation for data-driven decision making Develop advanced AI applications including demand forecasting, predictive maintenance, customer analytics, and conversational AI solutions Lead enterprise-wide Digital Transformation initiatives across all business units Field Service & Engineering Technology Architect and deploy Field Service Management (FSM) Platform encompassing job assignment, intelligent scheduling, dispatching, and execution workflows Implement AI-powered scheduling optimization and route planning to maximize technician productivity Develop comprehensive Technician Mobile Applications with real-time updates, documentation capture, and digital workflows Create Customer-facing Portal and Mobile App for service booking, status tracking, payments, and feedback Deploy IoT solutions and wearable technology for technician safety monitoring and quality assurance Retail & Customer Experience Platforms Build and optimize Retail Technology Stack including POS systems, inventory management, and promotional platforms Design omni-channel customer experience integrating physical stores, digital platforms, mobile applications, and contact centers Leverage AI-driven customer analytics for personalization, cross-selling, and revenue optimization Enhance customer service capabilities through intelligent chatbots, AI-powered call centers, and automated support systems Develop real-time analytics dashboards for retail performance and customer satisfaction monitoring Enterprise Digital Transformation Drive process automation initiatives using RPA, workflow optimization, and self-service platforms Foster digital culture transformation and workforce upskilling programs Collaborate with Executive Committee and Business Unit leaders to prioritize high-impact digital investments Lead change management for technology adoption across all organizational levels Governance & Operations Establish comprehensive Data Governance, Cybersecurity, and regulatory compliance frameworks (PDPA/GDPR) Manage strategic vendor relationships and outsourcing partnerships to ensure SLA performance and ROI Optimize cloud infrastructure and AI investments with measurable business impact metrics Required Qualifications Education & Experience Bachelor's degree or higher in Information Technology, Computer Science, Engineering, Data Science, or related technical field 12-15+ years of progressive experience in IT, Cloud, AI, or Digital Transformation roles Minimum 5 years in senior leadership positions with proven team management experience Technical Expertise Demonstrated success implementing Field Service Management and Retail Technology platforms at enterprise scale Deep expertise in major Cloud platforms (AWS, Azure, GCP) and AI/ML technologies Strong background in IoT, Data Platforms, Mobile Application development, and system integration Hands-on experience with modern software development methodologies and DevOps practices Business Acumen Comprehensive understanding of Engineering Contractor, Retail Operations, and Field Service business models Proven ability to translate business requirements into scalable technology solutions Experience managing large-scale digital transformation initiatives with measurable outcomes Leadership Qualities Exceptional leadership and stakeholder engagement capabilities Strategic project management skills with ability to manage multiple complex initiatives Strong communication and presentation skills for executive-level reporting Track record of building and developing high-performing technology teams What We Offer This is a rare opportunity to shape the technological future of a major enterprise while leading cutting-edge AI and digital transformation initiatives. Join us in revolutionizing how field services, retail operations, and customer experiences are delivered through innovative technology solutions. Key Benefits: Executive-level compensation package Opportunity to lead enterprise-wide transformation Access to latest AI, Cloud, and IoT technologies Strategic impact across multiple business units Professional development and growth opportunities