Client Account Manager

Client & Account Manager The Role We are looking for a proactive, polished, and client-focused Client & Account Manager to support a growing digital marketing and account recovery agency. This person will act as a key point of contact for clients and prospects, helping manage communications, coordinate projects, and ensure clients always know what is happening with their case or campaign. The ideal candidate is comfortable speaking with high-level clients, handling sensitive or urgent situations professionally, and learning the details of digital advertising platforms such as Meta, Google, TikTok, LinkedIn, and X . Responsibilities Communicate directly with prospects and existing clients through email, WhatsApp, and calls . Conduct client calls independently or alongside the founder, depending on the situation. Manage client onboarding and serve as a consistent point of contact throughout the engagement. Explain processes, timelines, next steps, and updates clearly to clients. Coordinate account recovery cases and marketing projects with the internal team and external platform partners. Follow up on open cases and proactively communicate updates, delays, and next steps. Help manage contracts, invoices, onboarding documents, and other client-related administrative tasks. Use project management tools such as Basecamp to keep client information and tasks organized. Escalate technical or platform-specific questions to the appropriate team member and ensure the client receives an answer. Support inbound prospects and assist with basic sales conversations when needed. Identify opportunities to improve the client experience and internal processes. What We're Looking For 1–3 years of experience in account management, customer success, project coordination, sales, or a similar client-facing role. Excellent English communication skills , both written and verbal. Confident and professional when communicating with business owners and senior-level clients. Highly organized, proactive, and able to manage multiple clients and cases simultaneously. Strong problem-solving and follow-up skills. Comfortable working in a fast-paced, growing company. Willingness to learn about digital advertising, account recovery, and major advertising platforms . Comfortable using WhatsApp, email, Google Workspace, and project management tools. Marketing agency experience is a strong plus. Experience with Meta, Google Ads, TikTok, LinkedIn, or X is a plus. The Ideal Candidate You are professional, resourceful, calm under pressure, and proactive . You don't wait for clients to ask for updates—you anticipate their questions and keep them informed. You can take a voice note from the founder, understand what needs to happen, coordinate with the right people, and make sure the client feels taken care of from beginning to end.