Implementation Engineer

We are looking for Implementation Engineer to join our office in Prishtina. Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations. A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient. What your key responsibilities will be: Provide second-level customer support and collaborate with external service providers. Design project implementation requirements and specifications. Perform various tests using test cases and prepare corresponding documentation. Collaborate with the team to design new services for all customer implementation activities. Conduct research on customer issues, document findings, and implement technical solutions. Prepare and maintain all technical and business documents; collaborate with customers to provide support for all issues. Establish technical project requirements, maintain effective professional relationships with customers, and organize all project materials. Perform routing activities required for the job. Provide technical application programming for service implementations. Skills and experience we expect from you University degree in Computer Science, Software Engineering, or other related Engineering fields Advanced level of English language (oral and written) Knowledgeable of SQL, PL/SQL Good attitude on learning new topics Flexible and reliable on the job Customer oriented and good communication skills Desirable knowledge of the card industry and payment systems Mastering of Microsoft Office packet Desirable professional experience in banking sector What we offer: A substantial degree of flexibility, allowing for an autonomous approach to performing duties Challenging and varied work Flat management structure Long-term prospects with plenty of opportunities for development and growth Excellent team-oriented and international working environment Travel possibilities Private health insurance Hybrid model of working