Customer Support Agent (iGaming)

Requirements • Possess perfect communication skills • 6+ months of customer support experience • High emotional intelligence, empathy and patience when dealing with customers • Can and enjoy explaining processes step by step and guiding customers • Written and spoken English (minimum B2) • Previous experience in customer service in the gaming or iGaming industry (preferred) • Flexible and adaptable • Disciplined with a strong work ethic • Ability to multi-task • Stress-resistant Responsibilities: • Identify user needs, understand their preferences and guide them toward the most suitable offers or features. • Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits. • Follow up with clients to ensure issues are resolved and promotions are correctly activated or used. • Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction. General terms and conditions: • 15 working days of paid vacation in a year; • 12 working days of paid sick leave in a year;