VIP Manager

At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward. Key Responsibilities - Manage and develop an assigned portfolio of VIP players. - Build and maintain strong, long-term relationships with high-value clients. - Provide personalized communication via Telegram, WhatsApp, LiveChat, email, and phone calls. - Work with active and dormant VIP players, focusing on retention and reactivation. - Offer personalized bonuses and reload promotions within the approved VIP matrix. - Analyze player activity, including deposits, bets, GGR, frequency, and average bet size. - Handle VIP requests, complaints, big wins, and big losses professionally. - Collaborate with Support, Payments, Loyalty, and Anti-Fraud teams. - Maintain accurate player records and communication history in CRM. - Identify potentially problematic gambling behavior and follow Responsible Gaming procedures. Our Benefit Cafeteria is Packed with Goodies: - Children Allowance - Mental Health Support - Sport Activities - Language Courses - Automotive Services - Veterinary Services - Home Office Setup Assistance - Dental Services - Books and Stationery - Training Compensation