Payments Team Lead

Payments Team Lead We are looking for a Payments Team Lead with at least 5 years of experience in payment operations, including 2 years in a lead role. You will report to the Head of Payments and be responsible for the daily payments operation of an international online casino: withdrawal and deposit queues, the Payments Agents team, and day-to-day PSP communication. Your day-to-day tasks will include: Own the withdrawal and deposit queues: SLA per method, prioritization, and shift coverage Lead the Payments Agents team: training, QA on approvals and rejections, and performance reviews Act as a second pair of eyes on high-value withdrawals, and review chargeback and fraud patterns Handle day-to-day contact with PSPs on declines, stuck transactions, and limits, and escalate to the Head of Payments where needed Maintain payment SOPs, method-specific rules, and manual review criteria Report on approval rates, processing times, and decline reasons in daily and weekly reports Main Requirements: Minimum of 5 years of experience in payments operations in iGaming At least 2 years of experience as a payments team lead or supervisor Solid understanding of payment methods, PSP flows, chargebacks, and fraud patterns Experience managing transaction queues against SLAs Strong people management and QA skills Comfortable working with back-office tools, PSP dashboards, and Excel/Google Sheets Strong command of the English language, both written and verbal Ability to work on weekends depending on business requirements What We Offer: Fun, modern, and creative office environment Competitive salary for your skills and expertise All the tech gear you need to work smart Performance-based annual salary re-evaluation This position requires full-time, on-site employment.