Technical Support Specialist

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include: The vacancy assumes a shift work schedule. Job Requirements: Proficiency in using PC. Ideally after QA courses Background in Data Support (Tier 1+2); Tier 3 is an advantage. Strong troubleshooting and problem-solving skills. Excellent service orientation and communication skills. English level at least B1. Ability to work independently and as part of a team. Key Responsibilities: Problem Resolution: Identify potential production issues and implement proactive solutions. Troubleshoot technical issues and collaborate with teams to ensure resolution. Customer Support: Provide prompt technical support to end-users Collaborate with R&D and product management to resolve client issues. Production Coordination: Develop and manage production schedules. Adjust schedules as needed to accommodate changes or delays. Stakeholder Communication: Serve as the primary liaison between teams to ensure clear communication. Notify stakeholders and clients of any delays or issues.