(A) Solution Specialist (Contact Center Software Solution)

Job Title: Solution Specialist (Contact Center) - Engineering Position Job Description  Responsibilities:  To manage new customer’s project from requirement mapping, deployment, testing, user training, commission to maintenance.  Troubleshooting system, network problems, diagnosing and solving related hardware or software faults.  Analyse, follow-up and resolve any support enquiries from customers and vendors. colleagues.  Collaborate with the team to identify, troubleshoot and find resolution for technical problems.  Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.  Able to prioritize and manage few open cases at a time.  Establish a good working relationship with customers and other professionals such as internal developer.  Able to work outside of normal working hours or weekends occasionally to support operations running 24x7.  Requirements:  University degree in Computer Science, IT or equivalent.  At least 1 year of development/support experience in Contact Center platform.  Strong working and technical knowledge in the following areas: Genesys Platform deployment and support, Database (SQL, Oracle or Postgres), HTML5, CSS3, Kubernetes, Cassandra, JSON, Webservices (Rest/Soap) API, Linux (Redhat /Centos).  Good to have an exposure to Contact Center & Telephony Concepts.  Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.  Strong communication skills – both written, oral and presentation in English and Bahasa Malaysia.  Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.  Strong analytical and problem-solving skill.  Fresh graduates are encouraged to apply.  Applicants should be Malaysian citizens. Job Type: Permanent Position Job Location: Kuala Lumpur Salary Range: RM3,000.00 to RM7,000.00