FREELANCE: Senior Process Improvement Analyst

Senior Process Improvement Analyst 6 months+ Freelance Contract (or FTC) - Daily Rate Hybrid Working - London, UK James Carrera of Digital Data Foundation is sourcing a Senior Process Improvement Analyst to shape legal service delivery within an international law firm as part of a Business Transformation Programme. Responsibilities Drive Process & Quality elements of a large business transformation programme at the Firm, including: helping stakeholders to define the scope of their processes facilitating workshops to process map current and future state processes to support software requirements gathering and/or training conducting voice of the customer interviews and surveys analysing data to baseline performance and determine appropriate KPIs design and implement governance around process ownership Work with stakeholders automating elements of processes Effective stakeholder comms. through meetings, reporting and documentation Champion the change agenda internally and externally Support broader project; optimisation of legal service processes, continuous improvement of processes delivered by service delivery centre and contributing to pitches. Experience Educated to degree level with 4 years progressive experience; Process improvement projects and/or business transformation within a large international commercial setting Demonstrated facilitating workshops often attended by senior people in the organisation and establishing credibility quickly Managing business improvement projects through to completion Experience in working within Law or similar professional environment is HIGHLY desirable For a confidential discussion contact James Carrera at Digital Data Foundation