IT Support Specialist

Position: IT Support Specialist Job Overview: We are seeking an experienced IT Support Specialist to join our team and provide technical support to our clients and internal staff. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for delivering exceptional customer service. This is a full-time, permanent position with opportunities for growth and development within our organization. Key Responsibilities: - Provide technical support to clients and internal staff via phone, email, and remote access tools - Troubleshoot and resolve hardware and software issues, including network connectivity, printers, and other peripherals - Install and configure new hardware and software as needed - Monitor and maintain company systems and networks to ensure optimal performance - Collaborate with other IT team members to identify and implement process improvements - Maintain accurate records of all support requests and resolutions - Keep up-to-date with the latest technologies and industry trends to provide innovative solutions to clients Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - Minimum of 2 years of experience in IT support or a similar role - Strong knowledge of computer hardware, software, and networking systems - Experience with Windows and Mac operating systems - Familiarity with remote access tools and ticketing systems - Excellent problem-solving and communication skills - Ability to work independently and in a team environment - Strong customer service skills and a dedication to providing exceptional support -Valid South African Passport