IT HELP DESK SUPPORT STAFF - L1

Qualification and Experience: Bachelor Degree in IT 5 Years of Experience for IT HELP DESK SUPPORT STAFF in MNC Good English Speaking WORK LOCATION: Bangkok office L1 IT Help Desk Support Roles & Responsibilities : 1. First-Line Technical Support - Provide initial troubleshooting for hardware and software issues. - Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems). - Escalate unresolved issues to L2/L3 support as needed. 2. Service Desk Operations - Respond to user queries via phone, email, and ticketing systems. - Log, track, and manage incidents and service requests from initiation to resolution. - Ensure timely and professional communication with end-users. 3. IT Hardware & Software Support - Install, configure, and maintain: - PCs, laptops, mobile phones - Printers, copiers, attendance machines - Network devices (switches, access points) - UPS systems - Support Windows OS, standard application software, and mobile platforms. 4. Helpdesk Management - Monitor and manage daily helpdesk operations. - Maintain documentation of issues, resolutions, and user interactions. - Ensure SLAs and response times are met. 5. Vendor & Remote Team Coordination - Liaise with hardware service providers for repairs and replacements. - Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues. 6. IT Asset & Inventory Management - Maintain accurate records of IT assets. - Track hardware/software inventory and manage asset lifecycle.